What if the material doesn't meet its specifications?
Oath Research's policy provides a refund or replacement for research-use-only material that doesn't meet stated specifications or purity. Read the exclusions as well as the coverage. A code reduces the order total; the product policy explains what to do when the material falls short.
What the policy covers
The policy recorded on 13 August 2026 covers material that fails stated specifications or purity, a wrong item, transit damage, non-delivery despite tracking showing delivered, and duplicate orders reported before shipment. For transit damage, it calls for photos within 48 hours. There is no restocking fee. After approval, Oath lists 5–7 business days for refund processing.
Opened or used material, improper storage after delivery, cancellation after shipment and change of mind are excluded. Keep your order and batch details when asking Oath about a problem. Explain what happened and which part of the policy you believe applies.
Which batch records can I read?
As of 27 October 2026, Oath's record lists 519 batches tested. You can search 287 of 519 certificates without an account; the rest require login. Certificates identify the batch and name Freedom Diagnostics as the lab.
The recorded methods are HPLC-UV for purity and LC-MS for identity confirmation. Certificates also report net peptide content. Oath states an endotoxin standard, but the sampled certificates don't show an endotoxin pass result for each batch. Read the certificate for the batch you're considering, rather than assuming a summary applies to every test.
Keep the offer and product records together
The offer terms explain who can use each discount. The refund or replacement policy covers qualifying product problems. Read both before ordering research-use-only material, and keep the batch specification with the order details so you can refer to it if a problem comes up.
For shorter answers about the policy and certificates, see the offer questions.